Our goal at PluginForest is to ensure complete satisfaction with our services. However, we understand that circumstances may arise where a refund is necessary. Here’s our refund policy:
- Eligibility for Refund:
- Refunds are granted solely at the discretion of PluginForest.
- Refund requests must be made within 7 days of the initial purchase or project commencement.
- To be eligible for a refund, the plugin or project must not have been completed or delivered as per the agreed-upon specifications.
- Refund Process:
- To request a refund, clients must contact our support team at [contact email or phone number] and provide a detailed explanation of the reason for the refund request.
- Once the request is received, our team will review it and assess eligibility based on our refund policy.
- If the refund is approved, the client will receive a confirmation and the refund will be processed within 3 business days.
- Non-Refundable Items:
- Customized plugins or projects that have been completed and delivered as per the client’s specifications are not eligible for refunds.
- Any fees incurred by third-party services or licenses purchased on behalf of the client are non-refundable.
- Cancellation Policy:
- If a client wishes to cancel a project before completion, any payments made up to that point may be eligible for a partial refund, subject to review by PluginForest.
- Exceptions:
- In exceptional circumstances, such as project cancellation due to unforeseen circumstances or failure to deliver services as agreed, [Plugin Development Agency] may offer a full or partial refund as deemed appropriate.
- Contact Us:
- For any questions or concerns regarding our refund policy, clients are encouraged to reach out to our support team at Contact Us.